Ordering Advice

Every boot on our site is either in stock, on pre-order, or available to request. This page explains how to order and what each option means.

Pre-orders: deposits are non-refundable, except for significantly delayed pre-orders. See section 6.

1In stock

The boots are in our warehouse in your chosen size, heel height and width, ready to send.

  • Dispatched within 5 working days of your order.
  • You pay in full at the checkout, including your choice of shipping method.
  • Covered by our standard 14-day cancellation and returns.

2Pre-order (coming soon)

The boots have been ordered from our manufacturer, are in production and are due to arrive at PRODANCE FOOTWEAR soon. Pre-ordering reserves your pair from the incoming stock.

  • The estimated arrival date is shown on each product page.
  • Only a limited number of pairs are coming in for each size. Once they are reserved, that size shows as sold out.
  • Estimated arrival dates can slip due to unforeseen issues. We'll let you know if that happens.
  • You pay a deposit now and the remaining balance when your boots are dispatched. How payment works.
  • The deposit is non-refundable, unless your boots are significantly delayed (more than 4 weeks beyond the initially stated date). In that case you can cancel and get your deposit back.

3Request a size

If the size, heel height and width you want is not in stock or on order, the product page will show a Request this size button instead of the buy button.

  • Requesting is free. No payment is taken and you are not committing to buy.
  • Fill in your name and email. Your chosen boot and size are added for you, and you can tell us anything we should know, such as a competition date.
  • We review all requests whenever we plan a new production run.
  • If your size is ordered, we'll email you a link to pre-order it. From there it works like any other pre-order.
  • We can't guarantee every request will be made, and we'll only contact you about the size you requested.

4How payment works

For pre-orders, you pay in two parts:

  1. Deposit at checkout. The amount is shown before you pay.
  2. We keep you updated by email while your boots are on their way to us.
  3. Balance on dispatch. When your boots are ready to ship, we take the remaining balance and send them to you.

If the boots are ready to ship and the balance is not paid, the deposit is forfeited.

5Delivery times

The times on this page are for dispatch, when your boots leave us. Delivery time after that depends on your destination and the shipping option you choose, and is shown at checkout.

6Cancellations and returns

  • In stock: standard 14-day cancellation and returns.
  • Pre-orders: deposits are non-refundable, unless your boots are significantly delayed beyond the estimated date.
  • Size requests: nothing to cancel. No payment is taken until you choose to pre-order.

Return conditions and refund times are in our Returns and Refunds policy. Questions before you order? Email us at business@wdm.dance.